Public Relations 101: Responding to the More Serious ComplaintsMarch 4, 2011
In November, I ran this strip:
Unfortunately, it elicited an angry email, which you’ll see below.
Now normally when I get angry emails, I ignore them. But sometimes due to the sensitive nature of the complaint, I have to take it a little more seriously and give it a more thoughtful reply.
So here is the complaint:
From: (Name Deleted)
Subject: Recent Strip re Italian Opera
Why do the various vermin who infest and infect the various media venues find it necessary to continually insult not only Italian-Americans, but also Italian culture as well? Why dont you miserable, cowardly bigots pick on some other group for a change?
And here is my reply.
To: (name deleted)
Date: February 26, 2011
What group would you suggest?
He hasn’t written back.